EEMonitor Connectivity Update 18th March 2022

We are aware of the connectivity issues some customers are experiencing with their EE Monitors. We are working with our third party network provider who are investigating the reasons for these issues. We will continue to provide updates online, so please continue to check back and topping up as normal. If you are without heating and hot water, please do not hesitate to call us on 0115 9556677 so we can help resume your service.

EEMonitor Covid-19 Update

We want to reassure all our customers that we are currently operating as normal, our call centre opening hours are 9AM – 5PM Mon-Fri. You can reach us on 0115 955 66 77 for any queries regarding your EEMonitor account or to make a payment.

Outside of these hours our emergency service is available on 0115 955 66 77.

Best regards,

Your EEMonitor Team

Introducing The EEMonitor – The New Prepayment Solution from Nottingham City Council.

The EEMonitor is a smart and adaptable multi-functional device for use inside the home which shows how much energy is being used and what it costs. The EEmonitor is wholly owned by Nottingham City Council and was developed to fulfil heat metering and billing regulations. The EEMonitor provides landlords and residents with effective management, cost-benefit and control over energy bills and CO2 usage.

If you are new to the EEMonitor, this website has lots of useful information to get you started and will ensure you get maximum value from your device.

Running Low on EEMonitor Credit?

Top-up your EEMonitor online via our Pre-payment system. Payments are processed securely via Paypoint. You can register an account or choose to make a guest payment. It’s quick, easy and secure, and credit will be transferred to the EEMonitor in your home.

Privacy Policy – We do not store credit card details nor do we share customer details with any 3rd parties. Refund / Cancellation Policy – The payments are not refundable, exclusions apply.

Learn more about the different ways you can Top-up.

For all Customer Billing enquiries
please call the contact centre on:
0115 955 66 77

Normal office hours are 9am – 5pm Monday to Friday.

For all General/Sales enquiries 
please call the EEMonitor team directly on: 
0115 955 66 77


The EEMonitor Team Nottingham City Council Eastcroft Depot Humber Building London Road Nottingham NG2 3AH