Our customer contact centre remains open as per normal during the current Corona virus crisis. You can call us on 0115 955 66 77 or email us on Our opening hours are Monday to Friday 9am to 5pm. 

Outside of these hours you can still reach us through our emergency out of hours service. The number is still the same - 0115 955 66 77. 

If you are unable to top up for any reason please contact us immediately.

Thank you for your patience and understanding during this difficult period for us all.

Your eemonitor team

Introducing The EEMonitor – The New Prepayment Solution from Nottingham City Council.

The EEMonitor is a smart and adaptable multi-functional device for use inside the home which shows how much energy is being used and what it costs. The EEmonitor is wholly owned by Nottingham City Council and was developed to fulfil heat metering and billing regulations. The EEMonitor provides landlords and residents with effective management, cost-benefit and control over energy bills and CO2 usage.

If you are new to the EEMonitor, this website has lots of useful information to get you started and will ensure you get maximum value from your device.

Running Low on EE Monitor Credit?

Top-up your EEMonitor online via our Pre-payment system. Please have your account number and Credit/Debit Card available. Payments are processed securely via PayPal. It’s quick, easy and secure, and credit will be transferred to the EEMonitor in your home.


Privacy Policy – We do not store credit card details nor do we share customer details with any 3rd parties. Refund / Cancelation Policy – The payments are not refundable, exclusions apply.

Learn more about the different ways you can Top-up.

For all Customer Billing enquiries
please call the contact centre on:
0115 955 66 77

Normal office hours are 9am – 5pm Monday to Friday.

For all General/Sales enquiries 
please call the EEMonitor team directly on: 
0115 876 1778


The EEMonitor Team
Nottingham City Council
Eastcroft Depot
Humber Building
London Road