About Us

Nottingham City Council governs one of the largest district energy networks in the UK, providing heating, hot water and electricity to 5,000 residential homes and more than 100 commercial premises in Nottingham.

We are the only local authority to develop its own prepayment system intended to make it easier for residents to budget for energy usage. We provide hardware and software solutions, prepayment options, remote wireless monitoring, data collection, invoice billing and collecting utility payments, design and build consultancy and debt management services. We offer these services across the UK to a wide range of residential and commercial customers including social housing providers and their residents as well as leaseholders, district heating utility suppliers, developers and mechanical and electrical contractors. We also manage the installation, replacement and maintenance of heating equipment and prepayment units. We employ an in house team with all of the core skills and services required to successfully deliver projects across the UK.

The new generation EEMonitor offers market-leading features driven by customer feedback, just some of the main features are:

  • Clear full-colour touch screen – showing remaining credit, emergency credit, energy consumption trends and carbon impact
  • Engineer diagnostic tool – to perform remote diagnostics to identify faults with heating equipment, saving thousands on unnecessary call outs
  • Multiple payment options to suit the customers needs
  • Manufactured in two parts – to minimise the cost of full replacement unit plus ease of replacement of most used features such as touch screen

Available with GSM or Ethernet communications modules to suit new build or retrofits.

As well as providing quality services to residents, it is our duty to make sure that wider social, economic and environmental issues are taken into account when delivering contracts. This includes employing local people, paying the ‘living wage’, boosting the local economy by promoting growth, making a positive impact on the environment and promoting equality.

We are committed to providing exemplary customer support to every resident we service and look forward to forming a partnership that is mutually beneficial to all.

The EEMonitor is easy and convenient for residents to use – See the User Guide Video for features and benefits.

Sector leading technology for Pre-payment Monitors – EEMonitor

Nottingham City Council has worked with working with industry leading experts from the metering, information technology and M2M communications sectors to design a top-of-the-range pre-payment device that meets the needs of landlords and residents.

Credit Control & Debt Recovery

If credit control is a problem for you, we offer a complete pay-as-you-go solution.

Choose the right payment options for your residents:

  • Online
  • PayPoint outlets
  • Over the phone
  • Direct Debit

The EEMonitor has inbuilt credit notification alerts to encourage timely payments and avoid loss of heat. This service can deliver debt-management to recover outstanding heating debts.

If you would like to see a fully-functioning EEMonitor or wish to trial an EEMonitor at your premises under no obligation, please call the EEMonitor team on 0115 876 1778. This service is only available on a commercial basis.


UK-wide Services

Nottingham City Council provides metering and billing services across the UK. We pride ourselves on quality and employ a proactive approach to providing innovative solutions for each project we manage.

For all Customer Billing enquiries
please call the contact centre on:
0115 955 66 77

Normal office hours are 9am – 5pm Monday to Friday.

For all General/Sales enquiries 
please call the EEMonitor team directly on: 
0115 955 66 77


The EEMonitor Team Nottingham City Council Eastcroft Depot Humber Building London Road Nottingham NG2 3AH

Email: customersupport@nottinghamcity.gov.uk