Pre-payment Top-up

Top-up your EEMonitor online via our Pre-payment system. Please have your account number and Credit/Debit Card available. Payments are processed securely via PayPal. It’s quick, easy and secure, and credit will be transferred to the EEMonitor in your home.

Privacy Policy – We do not store credit card details nor do we share customer details with any 3rd parties.

Refund / Cancellation Policy – The payments are not refundable, exclusions apply.

Top Up on the EEMonitor

It is simple and convenient to top up on the EEMonitor itself with a credit or debit card, follow the on screen instructions or Watch this short video clip to see how. 

Top Up at Any PayPoint

There are PayPoint outlets in all local areas. For more detail and to find your nearest outlet visit: Don’t forget to take your EEMonitor-card with you when you go to top up.

Top up via our Call Centre

Our friendly staff are available to process your payments over the phone.

UK call centre: 9am – 5pm Monday to Friday

0115 955 66 77

For all Customer Billing enquiries
please call the contact centre on:
0115 955 66 77

Normal office hours are 9am – 5pm Monday to Friday.

For all General/Sales enquiries 
please call the EEMonitor team directly on: 
0115 876 1778


The EEMonitor Team
Nottingham City Council
Eastcroft Depot
Humber Building
London Road