EEMonitor Covid-19 Update
We want to reassure all our customers that we are currently operating as normal, our call centre opening hours are 9AM - 5PM Mon-Fri. You can reach us on 0115 955 66 77 for any queries regarding your EEMonitor account or to make a payment.
Outside of these hours our emergency service is available on 0115 955 66 77.
Your EEMonitor Team
Top-up your EEMonitor online via our Pre-payment system. Payments are processed securely via Paypoint. You can register an account or choose to make a guest payment. It’s quick, easy and secure, and credit will be transferred to the EEMonitor in your home.
Refund / Cancellation Policy – The payments are not refundable, exclusions apply.
Top Up at Any PayPoint Outlet
There are PayPoint outlets in all local areas. For more detail and to find your nearest outlet visit: www.paypoint.com
Don’t forget to take your EEMonitor-card with you when you go to top up.
Top up over the phone
To make a payment over the phone using our automated payment system please call 0115 955 66 77, choosing Option 2 followed by Option 1. This service is available 24hrs per day, 7 days a week.
Contact our Customer Services team to arrange for a monthly payment directly from your bank account, without having to worry about topping up
UK call centre: 9am – 5pm Monday to Friday
0115 955 66 77
For all Customer Billing enquiries
please call the contact centre on:
0115 955 66 77
Normal office hours are 9am – 5pm Monday to Friday.
For all General/Sales enquiries
please call the EEMonitor team directly on:
0115 876 1778