Our customer contact centre remains open as per normal during the current Corona virus crisis. You can call us on 0115 955 66 77 or email us on firstname.lastname@example.org. Our opening hours are Monday to Friday 9am to 5pm.
Outside of these hours you can still reach us through our emergency out of hours service. The number is still the same - 0115 955 66 77.
If you are unable to top up for any reason please contact us immediately.
Thank you for your patience and understanding during this difficult period for us all.
Your eemonitor team
Top-up your EEMonitor online via our Pre-payment system. Please have your account number and Credit/Debit Card available. Payments are processed securely via PayPal. It’s quick, easy and secure, and credit will be transferred to the EEMonitor in your home.
Refund / Cancellation Policy – The payments are not refundable, exclusions apply.
Top Up at Any PayPoint
There are PayPoint outlets in all local areas. For more detail and to find your nearest outlet visit: www.paypoint.com
Don’t forget to take your EEMonitor-card with you when you go to top up.
Your EE Monitor
The EE Monitor is designed to be easy to use and to help you manage your energy consumption with complete visibility of your credit status at any time, day or night; providing flexible payment options 24/7, 365 days a year. There are several ways to top-up your EE Monitor.
See Top up page for payment options.
Contact our Customer Services team to arrange for a monthly payment directly from your bank account, without having to worry about topping up
UK call centre: 9am – 5pm Monday to Friday
0115 955 66 77
For all Customer Billing enquiries
please call the contact centre on:
0115 955 66 77
Normal office hours are 9am – 5pm Monday to Friday.
For all General/Sales enquiries
please call the EEMonitor team directly on:
0115 876 1778