Pre-payment Top-up

Top-up your EEMonitor online via our Pre-payment system. Payments are processed securely via Paypoint. You can register an account or choose to make a guest payment. It’s quick, easy and secure, and credit will be transferred to the EEMonitor in your home. 

Privacy Policy – We do not store credit card details nor do we share customer details with any 3rd parties.

Refund / Cancellation Policy – The payments are not refundable, exclusions apply.

Top Up at Any PayPoint Outlet

There are PayPoint outlets in all local areas. For more detail and to find your nearest outlet visit:

Don’t forget to take your EEMonitor-card with you when you go to top up.

Top up over the phone

To make a payment over the phone using our automated payment system please call 0115 955 66 77, choosing Option 2 followed by Option 1. This service is available 24hrs per day, 7 days a week.

Monthly Payments

Contact our Customer Services team to arrange for a monthly payment directly from your bank account, without having to worry about topping up

UK call centre: 9am – 5pm Monday to Friday

0115 955 66 77

For all Customer Billing enquiries
please call the contact centre on:
0115 955 66 77

Normal office hours are 9am – 5pm Monday to Friday.

For all General/Sales enquiries 
please call the EEMonitor team directly on: 
0115 955 66 77


The EEMonitor Team Nottingham City Council Eastcroft Depot Humber Building London Road Nottingham NG2 3AH