Pre-payment Top-up

Top-up your EEMonitor online via our Pre-payment system. Please have your account number and Credit/Debit Card available. Payments are processed securely via PayPal. It’s quick, easy and secure, and credit will be transferred to the EEMonitor in your home.

Privacy Policy – We do not store credit card details nor do we share customer details with any 3rd parties.

Refund / Cancellation Policy – The payments are not refundable, exclusions apply.

Top Up at Any PayPoint

There are PayPoint outlets in all local areas. For more detail and to find your nearest outlet visit:

Don’t forget to take your EEMonitor-card with you when you go to top up.

Top up via our Call Centre

Our friendly staff are available to process your payments over the phone.

UK call centre: 9am – 5pm Monday to Friday

0115 955 66 77

Monthly Payments

Contact our Customer Services team to arrange for a monthly payment directly from your bank account, without having to worry about topping up

UK call centre: 9am – 5pm Monday to Friday

0115 955 66 77

For all Customer Billing enquiries
please call the contact centre on:
0115 955 66 77

Normal office hours are 9am – 5pm Monday to Friday.

For all General/Sales enquiries 
please call the EEMonitor team directly on: 
0115 876 1778


The EEMonitor Team
Nottingham City Council
Eastcroft Depot
Humber Building
London Road