Our customer contact centre remains open as per normal during the current Corona virus crisis. You can call us on 0115 955 66 77 or email us on Our opening hours are Monday to Friday 9am to 5pm. 

Outside of these hours you can still reach us through our emergency out of hours service. The number is still the same - 0115 955 66 77. 

If you are unable to top up for any reason please contact us immediately.

Thank you for your patience and understanding during this difficult period for us all.

Your eemonitor team

Pre-payment Top-up

Top-up your EEMonitor online via our Pre-payment system. Please have your account number and Credit/Debit Card available. Payments are processed securely via PayPal. It’s quick, easy and secure, and credit will be transferred to the EEMonitor in your home.

Privacy Policy – We do not store credit card details nor do we share customer details with any 3rd parties.

Refund / Cancellation Policy – The payments are not refundable, exclusions apply.

Top Up at Any PayPoint

There are PayPoint outlets in all local areas. For more detail and to find your nearest outlet visit:

Don’t forget to take your EEMonitor-card with you when you go to top up.

Your EE Monitor

The EE Monitor is designed to be easy to use and to help you manage your energy consumption with complete visibility of your credit status at any time, day or night; providing flexible payment options 24/7, 365 days a year. There are several ways to top-up your EE Monitor.

See Top up page for payment options.

Monthly Payments

Contact our Customer Services team to arrange for a monthly payment directly from your bank account, without having to worry about topping up

UK call centre: 9am – 5pm Monday to Friday

0115 955 66 77

For all Customer Billing enquiries
please call the contact centre on:
0115 955 66 77

Normal office hours are 9am – 5pm Monday to Friday.

For all General/Sales enquiries 
please call the EEMonitor team directly on: 
0115 876 1778


The EEMonitor Team
Nottingham City Council
Eastcroft Depot
Humber Building
London Road